Need help? That’s what we’re here for.
CORE strives to make your experience exceptional. Our company’s IT support services are designed to help your business get up and going, and stay that way.
Our support process was purpose-built to get you back to work as quickly as possible. That means your support calls and chats are routed directly to our team of friendly specialists who are eager to resolve your support request right now. This means less time bouncing around from person-to-person, and more time for you to be productive.
The time between submitting a support request and first hearing from an Engineer can be unproductive and frustrating, which is why our one-touch resolution team answers your calls and chats instantaneously. Even when you email a support request, we make it a point to respond faster than any other IT support company in our industry when you are unable to work.
In 2015, our average response time was under 5 minutes for Mission Critical support requests submitted via email, compared to the industry standard of 60 minutes.
You will never be left guessing on the status of your support request. Our team is trained to communicate frequently and our processes are designed to ensure that happens. To take it a step further, all our clients are provided access to a self-service portal that can be accessed 24×7 from any location.