Need help? That’s what we’re here for.
At CORE Business Services, we know how important it is for you to focus on growing your business. The last thing you want to worry about is your company’s technology and how you can support it. We have been helping businesses in Oregon for over 10 years, and over that time we have developed a detailed process and extensive procedures to ensure that your business’ technology is running like clockwork. We work with many different small to medium sized businesses in several industries, so we have the experience needed to offer the best IT support solution.
Our support process was purpose-built to get you back to work as quickly as possible. That means your support calls and chats are routed directly to our team of friendly specialists who are eager to resolve your support request right away. This means less time bouncing around from person-to-person, and more time for you to be productive.
The time between submitting a support request and first hearing from an engineer can be unproductive and frustrating. That is why our one-touch resolution team answers your calls and chats instantaneously. Even when you email a support request, we make it a point to respond faster than any other IT support company in our industry when you are unable to work.
In 2016, our average response time was under 5 minutes for Mission Critical support requests submitted via email, compared to the industry standard of 60 minutes.
You will never be left guessing on the status of your support request. Our team is trained to communicate frequently and our processes are designed to ensure that happens. To take it a step further, all of our clients are provided access to a self-service portal that can be accessed 24×7 from any location.
Contact a CORE team member today to learn more about how we’ve helped our clients with their IT services and support.