As much as apps are just a different way of conceptualizing traditional software, social engineering is the modern take on old-school confidence schemes. The core premise is the same; the attacker represents themselves as someone they are not to gain the trust of someone who then hands over access or materials that the attacker is […]
During Channelnomics’ Channel Conference USA, MSP, MSPs discuss why the advantage smaller players have over conglomerates MSPs are facing an increasing amount of competition, as discussed during Channelnomics’ Channel Conference USA: MSP in San Jose, California this week. And while some managed services players are tackling this by buying up other managed services players or […]
The help desk is the most familiar point of contact between a Managed Services Provider (MSP) and its client. It’s also among the most important elements of the relationship. How should you choose a provider for such a frequent and important service? Let’s examine 3 things businesses need in a help desk provider: Availability and […]
Security and privacy concerns are sometimes a barrier to adopting cloud services. The concern is certainly reasonable; you’re moving data offsite and trusting someone else to keep it safe. It’s important to be diligent when choosing a cloud provider and setting up services, but the right choices can provide a better level of safety than […]
The question for office phone systems is no longer “VoIP (Voice over Internet Protocol) or TDM (Time Division Multiplexing)”? The PBX with traditional analog phones (TDM) is dead. The question now is just what the best approach to VoIP is. There are two basic choices, and either one can be better in some business situations: […]
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